Target Field suites worker Roxy Hoda, a resident of St. Paul, is on her union’s bargaining team in talks with Delaware North.
For as long as the Twins have been playing baseball at Target Field, Roxy Hoda has been hosting fans in the luxury suites. The 37-year-old from St. Paul went to work at the ballpark in 2010, and she now serves on the bargaining team for her union, UNITE HERE Local 17, in contract negotiations with the team’s concessionaire, Delaware North.
Union members made history June 22, staging the first ever strike at a Twin Cities sports stadium, and Hoda was among those walking the picket line before the Twins and Dodgers took the field. In this interview, which has been edited for length, she talked about the decision to strike, why workers are pushing so hard for their demands and what hospitality workers want Twins fans to know.
UA: Did Delaware North make any effort to avoid this strike after you announced the date almost two weeks ago?
RH: We’ve met several times since then, and the only improvement that they made was saying that they would give our non-tipped employees and minimum-wage employees an extra 10 cents an hour, so a 60-cent raise over the life of the contract.
UA: That doesn’t sound like much movement.
RH: No, and they’re very careful with their language. They’ll say things like, ‘We only have so much allocated money. We only have so much in the pot.’ They want it to come across that they can’t afford it, but we know that’s not true. Otherwise, they would show their economic data to our union. They just don’t want to eat into their profit margins at all, not even for their own employees.
UA: You’re supposed to take their word for it.
RH: It’s tricky because we know our local management is just responding to corporate directions.
UA: Did management reach out today before the strike began, or have the Twins stepped in at all?
RH: My understanding is that everything has come to a halt. Delaware North has requested a mediator for our negotiations, which we as a union will not do (because) we know that will silence our voices. They want to sit in a separate room, so they don’t have to operate so carefully with their words and don’t have to listen to our employee impact statements. That’s unacceptable to us. We deserve to be in that room, especially since there has been little to no movement on many of our very reasonable requests.
As far as the Twins are concerned, they have not reached out to us as employees. I’m not sure about the union. I feel they are just trying to stay out of it. But I really hope that they see what we’re doing here today. We love the Twins organization. We love our guests. We love the fans. But that love is not going to pay our bills. It’s not going to get us healthcare. And we deserve, as hospitality professionals, to be treated that way.
UA: What are the big issues for you, personally?
RH: No. 1 is healthcare. My partner and I have two kids. Both of us are hospitality professionals, and we’ve had to rely on marketplace insurance for a long time. About three years ago we were paying $800 per month, not including deductibles. That was a lot, but it was doable. That amount has almost tripled. It is almost as much as our mortgage.
Delaware North has this opportunity to join the UNITE HERE Health Fund, which nationwide has over 200,000 union workers in it. Because of that, insurance companies are able to offer steep discounts. All we’re asking Delaware North to do is join that trust, but they’re not interested.
UA: With all the money made off of these stadiums, it doesn’t seem like too much to ask that employers pitch in toward healthcare.
RH: There are other stadiums (in the Twin Cities) with contracts that are coming open with other hospitality companies. A lot of my co-workers work at multiple stadiums, and that makes up a full-time job for them. We’re the first ones that are kind of setting the tone, and we want to make sure that we’re holding firm. We deserve healthcare.
UA: What do you like about working in the Target Field suites?
RH: It’s like my second family. I feel like I grew up here. A lot of us have been to each other’s baby showers, and I’ve had the same clients for a lot of the time too. I work with a lot of big companies throughout Minnesota, and I love them to death. Overall, I think it’s just such a joy.
Working here is important, too. I think the pandemic really showed us, when you take the fun out of life, what that looks like. That’s what we do. We want people to come to the game, have a good time, forget the worries going on in their lives, and make memories with their friends, family and loved ones.
UA: Have you ever been on strike before?
RH: No.
UA: What do you want people coming to the game – and all Twins fans – to know about this?
RH: We are hospitality professionals, and this is a real career. A lot of us have degrees in other fields. We do this job because we’re good at it, and it really does make a difference in people’s lives. I think people just don’t realize that because we’re always smiling, but it is socially taxing. Still, it is a passion of ours.
UA: You and many others are not going in to work today, but what do you expect will happen with those who do?
RH: We have seen some scabs coming in today. However, I’m giving them some grace because I know that this is scary, and a lot of people are very worried about their jobs. I understand that there is a hard decision to make here.
But even though not every issue on the table affects me personally, I know it affects a lot of other people at the stadium. To me, I think it’s more important to stand up for everyone and to be unified.
– This “Labor Q&A” appeared in The Union Advocate’s August 2026 print edition.
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